Technical Troubleshooting | CO-DRIVER NO2

Troubleshooting

You’re probably here because you’ve got some technical issues. We’re here because we can help you out with those technical issues. As you may know, tech can be quite a fragile thing. But be patient, read through the most common troubleshooting tips below and hopefully you’ll be able to make a quick fix yourself. If not, make sure to contact us and we’ll make sure to help you out.

Navigate the troubleshooting article via these tabs:

• CO-DRIVER NO2 Troubleshooting
  
  

  Power Cycle the CO-DRIVER NO2

  1. Press and hold the top-button for 3 seconds until you get a red LED feedback.
  2. Wait for 10 seconds.
  3. Press and hold the top-button for 3 seconds until you get a green LED feedback.

• Android Troubleshooting

  

  Disable/Enable Bluetooth (Android)

  1. Go to Settings on your phone.
  2. Select Connections.
  3. Disable Bluetooth and enable it again.
  

  Close and open the app (Android)

  1. Swipe up, hold and let go.
  2. Swipe left or right to navigate to the OOONO app.
  3. Press and swipe up, once the OOONO app is shown on the screen.
  

  Restart your phone (Android)

  1. Press and hold the screen lock button.
  2. Select the Restart button on the screen.
  

  Remove and install the app (Android)

  1. Locate the OOONO app. Press and hold the app icon and select Delete app.
  2. Go to Google Play Store.
  3. Type OOONO in the search field.
  4. Select Install and wait for the installation to finalize.
  

  Clear app data cache (Android)

  1. Go to Settings on your phone.
  2. Select Apps.
  3. Select OOONO.
  4. Select Storage.
  5. Select Clear data cache.

• iOS Troubleshooting

  

  Disable/Enable Bluetooth (iOS)

  1. Go to Settings on your phone.
  2. Select Bluetooth.
  3. Disable and enable it again.
  

  Close and open the app (iOS)

  1. Swipe up, hold and let go.
  2. Swipe left or right to navigate to the OOONO app.
  3. Press and swipe up, once the OOONO app is shown on the screen.
  

  Restart your phone (iOS)

  1. Press and hold the top volume button and the power button in at the same time.
  2. Slide the Button Slide to power off.
  

  Remove and install the app (iOS)

  1. Locate the OOONO app. Press and hold the app icon and select Delete app.
  2. Go to App Store.
  3. Type OOONO in the search field.
  4. Select Install and wait for the installation to finalize.
  

  Reset location and privacy (iOS)

  1. Go to Settings on your phone.
  2. Select General.
  3. Select Transfer or reset Iphone.
  4. Select Reset and then Reset location and Privacy.