Having battery issues with your CO-DRIVER NO2? You’re in the right place!
If your CO-DRIVER isn’t charging as expected, the battery seems to run out too quickly, or you just have questions about battery life, we’ve gathered everything you need to know right here.
My CO-DRIVER NO2 is dead
- Charge your CO-DRIVER for at least 3 hours using the provided USB-C cable and make sure power is running through it.
- Try a different USB-C cable.
- Press the dismiss-button on the top of your CO-DRIVER for about 3 seconds. Wait 10 seconds, then hold down the top button again for 3 seconds while shaking it until the CO-DRIVER lights up green.
If your CO-DRIVER still isn't responding, don't worry! Just get in touch with our support team HERE and we're happy to help.
How do I see if the battery is low?
- Your CO-DRIVER will notify you when its battery is low. The device will blink red in the lower half, every time you start a new trip.
- In your OOONO app, you can also see a small battery icon above your CO-DRIVER's photo, so you always know how much power is left.
- Additionally, you’ll receive a notification indicating that your device’s battery is low and should be charged soon.
- Don’t want to wait for your CO-DRIVER to talk to you? We’re happy to give you an approximate time estimate so you can plan ahead! Your CO-DRIVER NO2 will require a break about once a month for at least three hours with our USB-C charging cable.
How do I see, that my CO-DRIVER NO2 is charging?
- If your CO-DRIVER was previously turned on by pressing the top button for 5–7 seconds, it will briefly light up green when you plug it into the charging cable.
- If it no longer turns on because the battery is completely drained, just leave it connected to the cable for at least 3 hours and then turn it back on.
I need to charge my CO-DRIVER NO2 after every use
The battery life of your CO-DRIVER NO2 should last about a month, if you are a busy one maybe a bit less.
If you find yourself needing to charge it much more often, please contact our OOONO customer support HERE so we can have a closer look.
My CO-DRIVER NO2 only works when connected via cable
Hm, it shouldn't be this way. Please make sure to use the original OOONO cable for charging.
If your CO-DRIVER still only works when connected to the cable, please shoot our support team a message HERE.
Can I use any USB-C cable to charge my CO-DRIVER NO2?
We recommend using the original OOONO cable included in the package. But hey, if that's not available, most other USB-C cables should work just fine too.
Can I charge my CO-DRIVER NO2 using the cigarette lighter in the car?
This is a simple question, and we'll give you a simple answer: Yes, with our provided adapter you can definitely do that.
The App uses too much battery on my phone
If you notice that the OOONO app is draining your battery more than usual, try deleting the app and reinstalling it. This often fixes the issue.
Still having trouble? Reach out to our customer support HERE. We’re here to help!